Director, Channel Readiness Consumer Group, Verizon
Colette Hazen is the director of Channel Readiness Consumer Group at Verizon. She began her career with Verizon in 1996 as a Network Engineer for Bell Atlantic, a legacy company of Verizon. Over the last 24 years of leadership across Verizon's Wireline and Wireless Consumer and Enterpreise lines of business, her experience covers multiplefunctions that include network operations, engineering and planning, Go to Market, customer service readiness, vendor partnership, processes, and program management.
Today, Ms. Hazen leads a diverse team of 130 people and continues to deliver exceptional support in her customer and employee experiences. Under her direction, this team has successfully launched countless devices, technical support enhancements, products and programs to better both the customer and the employee journey. Her success is a result of her dedication to drive alignment across business functions, her ability to plan and execute strategic initiatives, and to build and energize large teams with precision and passion. Ms. Hazen's movement throughout her career has enabled her to initiate many operational improvements across the business.
Some of Ms. Hazen's key contributions to Verizon have been her leadership in the successful launches of FiOS, Verizon's fiber-optic Internet and TV service, and 5G, the next generation of connectivity technology. She has been responsible for the overall network and content planning of the video network for new markets, end-to-end system migrations and deployment of new video products. During her previous role in Verizon Enterprise Solutions (VES), Ms. Hazen led a global team tasked with the delivery of network solutions to Verizon's top tier customers. Her team was also responsible for strategic process and systems planning while driving operational improvements in the ordering, provisioning, and activations functions across the globe.
From monitoring network facilities, cell sites, switches, and routers residing on the wireless network to partnerships with data services, operations, performance, vendors, and the regional network groups, Ms. Hazen has led the way in maitaining the reliability of the Verizon Wireless network.
She earned a bachelor’s degree in Civil Engineering from Rutgers University, and a master’s degree in Technology Management from the Stevens Institute of Technology. Ms. Hazen's role expands to her support in mentoring circles, STEM initiatives, and college recruitment. She has represented Verizon in national recruitment events and led STEM programs for underprivileged schools.